1. Seller and digital product
Aman operates ShadowCursor from Sector 17A, Iffco Chowk, Gurugram, Haryana 122001, India. Email support and grievance contact: Support team, support@shadowcursor.in.
ShadowCursor provides downloadable desktop software and plans to offer prepaid AI-service credits. No parcel, courier, physical shipping fee, or physical return is involved.
Current availability: the Windows preview is available with your own OpenAI API key. There is no ShadowCursor purchase charge for this download; OpenAI API charges are separate. ShadowCursor sign-in, prepaid credits, and Razorpay checkout are not active. macOS is coming soon.
2. Windows app delivery
Click Download for Windows on the download page to retrieve ShadowCursor.exe immediately over your internet connection. The file is a portable, unsigned Windows preview; there is no separate installation package. Windows 10/11, a 64-bit PC, internet access, and your own OpenAI API key are required. Download time depends on your connection.
macOS is marked Coming soon and no Mac file is offered. A planned paid credit package does not include an OpenAI API key or convert credit into OpenAI account funds. Check platform compatibility before using the software.
3. Future paid credit activation
Credit checkout is disabled until account access, usage rates, payment verification, and delivery are ready. When the service opens, the checkout will state the activation time before payment. Our planned delivery target is within 24 hours of a successfully verified payment, normally sooner. This target applies to the paid service only after it is launched, not to an unavailable product today.
Verified credit will be linked to the account identified at purchase, with the amount and status shown in its balance or confirmation. Pending/failed payments do not confirm credit delivery. If a successfully charged purchase is not delivered within the stated activation window, contact support for reconciliation and the remedy required by the refund policy and applicable law.
4. Download or delivery support
For a broken download or app-access problem, email support@shadowcursor.in with your Windows version and a description. Never send an API key. For a future paid delivery issue, include the account email, payment date, amount, and payment/order reference. Do not include payment authentication details.
Support contact: Support team. We will investigate the download or transaction and communicate the outcome by email. Where paid delivery cannot be completed, the cancellation and refund policy preserves the applicable remedies.