1. Current availability and seller
Aman operates ShadowCursor from Sector 17A, Iffco Chowk, Gurugram, Haryana 122001, India. Email support and grievance contact: Support team, support@shadowcursor.in.
Current availability: the Windows preview is available with your own OpenAI API key. There is no ShadowCursor purchase charge for this download; OpenAI API charges are separate. ShadowCursor sign-in, prepaid credits, and Razorpay checkout are not active. macOS is coming soon.
There is no ShadowCursor charge to refund for the current app download. API charges are made by OpenAI to your own API account and are governed by your agreement with OpenAI; ShadowCursor cannot reverse them. The following credit provisions apply only once ShadowCursor credit purchases are enabled.
2. Credit purchases and cancellations
The planned service offers ₹500 and custom one-time top-ups. ₹500 will add ₹500 of ShadowCursor usage credit. The final amount, currency, taxes or charges, usage rates, and activation time will be shown before payment. There is no automatic renewal, subscription, or scheduled recharge to cancel.
You may abandon a checkout before completing payment. Once payment is successful and verified, a credit purchase will be final for a change of mind, unused balance, accidental selection, dissatisfaction with a particular AI answer, or voluntary account closure, except where applicable law requires a remedy. Unused credit has no scheduled expiry while the account and service remain active.
3. Errors, non-delivery, and statutory rights
The no-refund rule does not remove mandatory consumer rights or cover duplicate charges, an incorrect billed amount, unauthorised payments, a paid service not delivered, or another confirmed defect for which a remedy is legally required. We will investigate and, as appropriate, correct delivery or the balance, or refund the amount that must be returned. We will not require a customer to accept credit instead of a legally required refund.
For a pending or failed payment, check with your bank or payment provider before paying again. A payment-provider reversal may follow its own timeline. Notify both us and your payment provider promptly about an unauthorised transaction.
4. Request a billing review
Email support@shadowcursor.in, addressed to the Support team. Include your account email if applicable, transaction date, amount, payment/order reference, and a short description. Do not include a full card number, CVV, OTP, UPI PIN, password, or API key.
We will check the available payment and delivery records, request any necessary information, and communicate the outcome by email. There is no arbitrary claim deadline in this policy that removes a statutory right. Please report issues promptly so we can investigate effectively.
5. Approved refund route and timeline
If a refund is approved or legally required, we will aim to initiate it within five working days after approval and completion of the necessary transaction verification. Refunds will go to the original payment method through the payment provider. We will share the available refund reference and notify you if additional investigation causes a delay, without limiting any mandatory legal deadline.
After initiation, Razorpay describes normal refunds as taking approximately 7–10 working days to reach the original account or card, depending on the bank and payment method. See Razorpay’s normal refund information. Product enquiries should be directed to ShadowCursor; Razorpay is the intended processor, not the seller.